People who send an email saying "I'm getting an error message".

WHERE DID YOU GET IT?!

WHAT IS THE FUCKING ERROR MESSAGE?!

OH NO SURE LET ME LOOK IN MY CRYSTAL BALL, I'LL HAVE IT FIGURED OUT FOR YOU IN NO FUCKING TIME.

😡

"I can't log in to my Facebook"
"My Google is gone"

There are even more stupid requests 😂

Are you dealing with end-users?

@Linux Yes. But imo it should be common sense that you at least send the error message along. Nearly all clients do that though but just those few who don't...

@linuxxx
But you should know, you work with IT

;)

@Linux Oh i know that some people even don't know that but I think it should be common freaking sense :)

@linuxxx
I feel your pain
That is why I am so happy I dont deal with ordinary people or even take first line

I recently got "pushing isn't working".
And then ten minutes later "it's fixed now".
Still don't know what the issue was.

"The website doesn't work, this is gonna cost me tons of money"

@joostdelange welcome fellow dutchie!

@linuxxx glad to be here!

@joostdelange Yup this surely is an awesome place!

@linuxxx would you help me if I sent you a error message? 🤔😏😚

I know your pain...

"Trados is not working"
"What's the problem?"
"It's giving an error message"
"Which one? What were you doing?"
"I was translating and the message appeared"...

Grrrr

Details, not words.
If you add words, I'm gonna give you The Look.

Ffffff I've always hated dealing with users.

Not aware about the service or product you offer to your clients, but if you provide a way to collect logs automatically when they reach out to feedback or report, then it will be a win-win case for both of you. Like, in android, if an app crashes, it will send logs along with the report. Something similar.

Don't know about your case, but I think you can link the user to his hosting account from his email. What is worse if you can't link to his account or what you said "I'm having an error"
Same as bug reports we get:
App is freezing, or it doesn't show me the image (and you have a million place where images are displayed but you need to find out which one -.-)

Did u try to turn it off and on again?

@Linux I'm a first liner yes 😅

Today, I did someone's transfer and their manager said they didn't show up as the right ID. I asked them where it was showing up wrong, and she said the same thing that they didn't need this type of ID, they needed another kind. I didn't answer and 10 minutes later, she said it was updated and good to go. Some people are just dense 😂

"my laptop fan is running.." meanwhile running several heavy company programs along with two different browsers opened with several tabs.