Buzzword dictionary to deal with annoying clients:

AI—regression
Big data—data
Blockchain—database
Algorithm—automated decision-making
Cloud—Internet
Crypto—cryptocurrency
Dark web—Onion service
Data science—statistics done by nonstatisticians
Disruption—competition
Viral—popular
IoT—malware-ready device

Linux sucks.

Now now, chill. I'm using it as my main OS for a few years now. I know what I'm talking and this title is a bit click-baity, but this just has to go out there:

1. It's usable as a Windows replacement just fine - FALSE. XFCE4 is years old and buggy as hell especially on multi-monitor set-up, Gnome3 gets stuck more often than my Windows 98 machine used to, KDE is like a rich kid on meth. Plug in Bluetooth headphones? Well no, sorry, you have to research that online, since you'll probably need to install some packages for it to work. Did I say "work"? Well no, because after more research you realize that Debian on Gnome3 on gdm3 launches pulseaudio on its own, so you have 2 instances of pulseaudio, and one of them is stealing your headphones sometimes and you either have no sound or shitty sound. How do I know that you ask? The same way I know everything else - every time you try to do something new on any Linux, it involves a ton of research. Exciting research, don't get me wrong, but at this point it looks more like a toy than a reliable desktop computer operating system.

2. And why am I using pulseaudio? Why not alsa? years ago people were discussing on forums that pulseaudio is old and dead, yet here we are with new LTS release of Ubuntu still shining with Pulseaudio. How about several different service management systems being deprecated by new ones, each having different configurations and calling methods? Apparently systemd is old and lame now. It's a mix of 10 year old software that works badly, with a 5 year old replacement that works worse, somehow trying to live under the same roof. Does it work? Ask my headphones who sound like a fucking dial-up modem.

3. Let's talk about displays, shall we? xorg is old and deprecated, right? We got Wayland that's mostly stable. Don't know what that is? That's just basic knowledge for Linux. And when you try to install network-manager, it also tries to install Mir toolkits. Because why the fuck not install 3 display managers when you want a network manager, of which one is old and dying, one is young and stupid, and another is an infant that died of cancer?

4. Want to integrate with Google Drive? Yeah, there's a tool that mounts the drive as a local directory. Yeah only for Ubuntu. Want it on Debian? You need to compile it. Oh wait, it's on Ocaml, because fuck mainstream languages, we're hipsters. How do you compile Ocaml? Well you need to have Ocaml on your system, dummy. How do you do that? Well you need to compile Ocaml. Ok, how do I do that? Well, git clone, download and install some dependencies, configure, make... oh sorry, you're using libssl1.0.2g when you need libssl1.0.1f, nope, sorry, won't work. Want to install libssl1.0.1f? Why? You already have the "g", stupid! Want to remove libssl1.0.2g? Bye-bye literally everything that you have on your PC. But at least you got the "f". Does it work now? Well no, because you need libssl1.0.2g for another dependency to work.
And all I ever wanted was to get a fucking document from google drive (not nudes, I promise).

5. Want to watch a movie? Let me tear that screen in half and make the bottom half late by a couple of frames, because who needs vertical sync, right? Oh you do? Well install the native drivers maybe. Oh you have? Welcome to eternal Boot to Recovery mode, motherfucka!

---------------------------------

Yeah, most of the times things work just fine. But the reason I know what those things are and how they work is not curiosity. The reason that I know the inner workings of Linux much better than the inner workings of Windows, is because in those few years that I've been using it full time, it has caused me 10 times more headache than I have ever experienced with other systems. And it's not the usual annoyances like "OMG it rebooted when I didn't ask it to", but more like "Oh, it won't work and I need 2 days to find out why" kind of stuff, because even if you experience the same thing again, it's always caused by some new shit and the old solution won't work any more.

I still love it, and will continue to use it. I don't know why really. Maybe because I'm not afraid of fucking it up any more? Maybe because I can do what I want in it and recovering will be easier than on Windows?
It's a toy for me, after all these years. And I also use it for professional reasons.

But whenever someone presents it as a better alternative to Windows, I just want to puke.

Client: Where are we with the project, it's been a week and I see nothing.

Me: You asked me to do something that was not in the agreed scope of work, which has kept me from starting on the project.

Client: Do I need to plan out everything in advance on paper for you to get it done in a timely manner?

Me: Is that a serious question? Yes, you should. That's the whole point of creating a scope of work. It's to allow me to schedule out the time necessary to build out a product in a "timely manner".

Client: I don't appreciate your attitude. This is not how you should be doing business if you like making money.

Me: I don't appreciate your condescending, unreasonable, dickhead mentality that makes you think it's remotely okay to act like you're better than me. Money doesn't grant you the right to be a dickwad, and just because I'm being paid doesn't mean I have to put up with any level of arrogance or disrespect.

I am in this business to make money, but not at the cost of my dignity and self-respect. You will be receiving a full refund later today, not because I have to provide a refund, but because I never want to communicate with you ever again moving forward. Take your unacceptable bullshit somewhere else.

I absolutely HATE "web developers" who call you in to fix their FooBar'd mess, yet can't stop themselves from dictating what you should and shouldn't do, especially when they have no idea what they're doing.

So I get called in to a job improving the performance of a Magento site (and let's just say I have no love for Magento for a number of reasons) because this "developer" enabled Redis and expected everything to be lightning fast. Maybe he thought "Redis" was the name of a magical sorcerer living in the server. A master conjurer capable of weaving mystical time-altering spells to inexplicably improve the performance. Who knows?

This guy claims he spent "months" trying to figure out why the website couldn't load faster than 7 seconds at best, and his employer is demanding a resolution so he stops losing conversions. I usually try to avoid Magento because of all the headaches that come with it, but I figured "sure, why not?" I mean, he built the website less than a year ago, so how bad can it really be? Well...let's see how fast you all can facepalm:

1.) The website was built brand new on Magento 1.9.2.4...what? I mean, if this were built a few years back, that would be a different story, but building a fresh Magento website in 2017 in 1.x? I asked him why he did that...his answer absolutely floored me: "because PHP 5.5 was the best choice at the time for speed and performance..." What?!

2.) The ONLY optimization done on the website was Redis cache being enabled. No merged CSS/JS, no use of a CDN, no image optimization, no gzip, no expires rules. Just Redis...

3.) Now to say the website was poorly coded was an understatement. This wasn't the worst coding I've seen, but it was far from acceptable. There was no organization whatsoever. Templates and skin assets are being called from across 12 different locations on the server, making tracking down and finding a snippet to fix downright annoying.

But not only that, the home page itself had 83 custom database queries to load the products on the page. He said this was so he could load products from several different categories and custom tables to show on the page. I asked him why he didn't just call a few join queries, and he had no idea what I was talking about.

4.) Almost every image on the website was a .PNG file, 2000x2000 px and lossless. The home page alone was 22MB just from images.

There were several other issues, but those 4 should be enough to paint a good picture. The client wanted this all done in a week for less than $500. We laughed. But we agreed on the price only because of a long relationship and because they have some referrals they got us in the door with. But we told them it would get done on our time, not theirs. So I copied the website to our server as a test bed and got to work.

After numerous hours of bug fixes, recoding queries, disabling Redis and opting for higher innodb cache (more on that later), image optimization, js/css/html combining, render-unblocking and minification, lazyloading images tweaking Magento to work with PHP7, installing OpCache and setting up basic htaccess optimizations, we smash the loading time down to 1.2 seconds total, and most of that time was for external JavaScript plugins deemed "necessary". Time to First Byte went from a staggering 2.2 seconds to about 45ms. Needless to say, we kicked its ass.

So I show their developer the changes and he's stunned. He says he'll tell the hosting provider create a new server set up to migrate the optimized site over and cut over to, because taking the live website down for maintenance for even an hour or two in the middle of the night is "unacceptable".

So trying to be cool about it, I tell him I'd be happy to configure the server to the exact specifications needed. He says "we can't do that". I look at him confused. "What do you mean we 'can't'?" He tells me that even though this is a dedicated server, the provider doesn't allow any access other than a jailed shell account and cPanel access. What?! This is a company averaging 3 million+ per year in revenue. Why don't they have an IT manager overseeing everything? Apparently for them, they're too cheap for that, so they went with a "managed dedicated server", "managed" apparently meaning "you only get to use it like a shared host".

So after countless phone calls arguing with the hosting provider, they agree to make our changes. Then the client's developer starts getting nasty out of nowhere. He says my optimizations are not acceptable because I'm not using Redis cache, and now the client is threatening to walk away without paying us.

So I guess the overall message from this rant is not so much about the situation, but the developer and countless others like him that are clueless, but try to speak from a position of authority.

If we as developers don't stop challenging each other in a measuring contest and learn to let go when we need help, we can get a lot more done and prevent losing clients. </rant>

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