I believe this was the last attempt I had at doing a project for this customer before I just stopped replying to emails. I cannot emphasise enough how brutal it was communicating with this person. This was years ago. I'll keep it simple:

Customer: "Yeah so we need this page to look *exactly* like this. I've attached a picture, and I'll need this done soon because we're running a newsletter campaign soon."

Me: "Alright, I'll have it done by the end of the week." (I paid a student to do it, their work was impressive, it looked *EXACTLY* like the picture, but was now a functional web page)

*end of week*

Customer: "This is too exact!! I was hoping you guys would have some creativity, and have it do this and that!"

Me: "You said exact, we made it exact. I can do additional work to it."

Customer: "Well, we're not paying for additional work!!"

I left it at that.