88
xalys
6y

Client wants PHP 7.2. I install PHP 7.1 by accident.

Client complains that I don't respond fast enough after 30 minutes (!).
I was in an appointment. I check the ticket. He messed up his entire server by trying to install PHP 7.2 himself because he couldn't wait half an hour longer. We always aim at 4 hours response time, and we hit it with every reply..

I apologize and tell him the costs for me fixing his mess. The client: "if it feels right for you to charge me because you never did your work right, do it."

Some people. How? HOW???

Comments
  • 12
    Eeeew for that customer.

    Btw, fellow sysadmin?
  • 10
    @Linux yes! Luckily this was just a consultancy customer with their own self-setup server, which is asking for problems when you don't know Linux IMO..
  • 4
    @xalys
    I really know what you are talking about :/
    Some people think that we only work for them and dont have anything other to do
  • 3
    @Linux right, and anyone can get a VPS and put cPanel on it. Sure, it does work, until it doesn't.. And then proper sysadmins come in :)
  • 12
    Hey so like I didn't like the color you painted the room it was a shade off ya know so I screwed up the walls n' stuff trying to do it myself even tho you're a professional painter I hired

    Why are you charging me for fixing this????
  • 7
    @xalys
    cpanel is aids.
  • 6
    @Linux to me it seems like cPanel just wanted to create a control panel that disobeys any security conventions. It's bloatware but you get the point:)
  • 6
    @xalys
    I fully agree.
    I had a customer that wanted plesk, that server is not feeling well.
  • 4
    @Linux that's understandable. In control panel land, DirectAdmin is heaven compared to cPanel / Plesk. It's just that a control panel makes people forget that a Linux system really is more than just clicking around in a fancy GUI.
  • 4
    Well, he tried to go the DIY route so...

    If you (or your site or w/e) says you respond within 4hr, then you respond with 4hr.

    The last time I checked my clock, if you respond 30 minutes since the last response, then there are still ~210 minutes left for you to hit your mark.

    Why do customers always feel entitled to have a response within a few minutes lol, it's not SO where you mostly get a response within 10 seconds
  • 0
    What's the major problem with installing php 7.2? Why do you need someone knowledgeable? Aptitude can't do it for you? Yum? Whatever
  • 0
    Also what does it offer that php 7.1 doesn't that makes it so needed? Shouldn't it be php 8 if it's that important?
  • 1
    @demortes
    I have no idea what you want to say
  • 0
    @Linux how can someone screw up a minor version update so bad it messes up the server? And why is it so important?
  • 0
    @demortes
    Install it? Easy
    Making it actually work - not so easy for devs
  • 0
    @Linux I'm assuming at this point the making it work part was done already? Or do you mean apache config and all that?
  • 1
    @demortes
    Apache/nginx config
    PHP pools + the correct PHP modules
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