For about 3x years now, we have had 3x generic work email addresses that are used as microsoft accounts for office 2016 licenses.
(The company is dragging its heels on getting office 365 so MS like to make our lives hell.)

Suddenly we can’t get office updates... and when we sign in to see why, it says that because we are apparently only 3 years old we need our parents permission to use the account or we’ll lose access by September.
Never were we forced to enter a DOB when setting the accounts up!!! So it used the account setup date instead.

It turns out that we can’t change our DOB ourselves, as we are a ‘child’ and need a parents permission.
Fine.
I access my personal account and follow the instructions to add the 3x email addresses as my children so i can change the DOB.

‘Ha ha’ i hear microsoft saying, ‘it doesn’t work that way!!’

No, In order for the parent to verify their child’s identity, they are charged 0.50c per child!
Wtf!!
Doesn’t cost a lot but come on Microsoft!!

It’s that, or submit ID, which obviously wont work for a generic support@ email address like we have.
So annoying and we don’t know what to do.
Wonder how much MS are making out of this...

Someones keyboard just stopped working in my job.
They called the helpdesk and i told them to unplug the keyboard from the back of the PC and try a different usb port before i send them down a new keyboard.
Their reply?

‘How am i meant to do that? I mean... *laughs* I didn’t go to college for this kind of stuff. I know you did but you need to explain it in English for me instead of using technical terms.’

....

So i had to describe what a USB looks like, and tell her how to follow the (only) skinny black cable she has on her desk, down the back of the desk and into the PC. She got overwhelmed by this cable being the same colour as the thicker VGA cable, so ended up unplugging everything!
Its fine though, as when she plugged them all back in, everything was back working.
She finished the call by saying:

“Like, i know how to use a computer but I just don’t understand all this technical mumbo jumbo, like USB’s and stuff? How should i know about that?”

...

I sincerely think interviews need to have just 5 minutes dedicated to the person showing that they know what a bloody USB is!!, can turn on/off a PC, open outlook, and follow basic instructions.

Ugh I work with idiots 😢

I genuinely am lost for words on this one.

I just asked a user to press the wifi button on their laptop so i can check their wired connection was up and running okay.
They couldn’t find the blue ‘Fn’ or ‘aerial’ symbol that i described, so sent me this picture to see if they were pressing the right button.

Like....

What?? No!
What is wrong with you?? Seriously???
*cries*
Working on a helpdesk is destroying my soul!!

Someone just rang the IT Helpdesk moaning that outlook wasn't syncing his mail and it was because the brand new laptop he's just gotten is crap.

So first, the guy on the helpdesk asked to log into the users laptop to look at outlook.
He apparently isn't at his laptop and doesn't have time for anyone to log in!
Wtf lol
So he rings back 10 mins later when at his laptop but wont let the helpdesk log in as he has 'confidential' documents open.

Wtf, close them, why are you ringing us to look at your laptop if you won't let us log on?? lol

So helpdesk was like ok, just check cat cable is plugged in, check wifi is off, do a send/receive etc. and the user's like yes, they're all okay!

Helpdesk tells him to reboot his pc. He does so.
Doesn't resolve it.
Skip forward another 10 painful minutes while the helpdesk guy is pulling his hair out checking everything in the background, and all looks fine.

User then says "should i also turn off my iPhone?"
Helpdesk: 'No, outlook is just on your laptop'.
User: 'No *assured laugh* its on my phone too. I get emails there too'
Helpdesk: 'No, you use the generic 'Mail' app on your phone. Outlook is a separate app. We don't use it.'
User: 'But you're not listening, regardless of the app name, that's my problem, mail's not working on my phone'.
Helpdesk: '.....so why didn't you say so 20 minutes ago when i asked to log into ur laptop?'

User: 'Didn't think it was relevant. Laptop was fine. Assumed you'd know'.

...........

Why.

Why???

Why.

Shockingly, a phone restart fixed it. The user couldn't remember the last time he'd turned the thing off.

How do I un-idiot my users when it comes to clicking on dodgy email-links??

Got a forwarded email just there from a user who said;

Good afternoon,
Is the below ok to open?
I just tried but got a popup saying I've been blocked from opening it.
I'm not sure who it is coming from and I am not waiting on anything but as it says its from dropbox and is important, i know it's okay.
Can you unblock the link ASAP please?
This is really impeding my work-day as I need to know what it is and act accordingly.
Regards... user.

The Original email came from a random jumble of letters with a subject line of 'important dropbox program' - not only does it look dodgy but its english is horrible! It said;

"Hi tu my freind,

You tu still read a pending verrry important document sent by one of your own contact to be vieweddd.

Install "Highly Confidential english.pdf" by clickinggg here

*insert link leading to something called 'viral-update-trojan.exe'*"

I mean, seriously... help!!! 😢
We have sent emails explaining how to hover over links and to not to click them if it looks wrong.
No one does it.
We hired a company to send fake phishing emails to train users in what to do.
It made no difference!
We now make people 'verify' their email addresses when opening any sort of link to try get them to actually look at what they're opening.
We also strip emails of original attachments and create 'safe' html copies as we can't trust them to look at what they're opening.
Everyone complains about it but Jesus Christ, this is why!!!

Its so exhausting!! What is wrong with people!!! Argh!!! 😤

Observed my bf spending at least a half hour browsing devRant in bed, so asked him what he'd do if devRant didn't exist anymore.

His simple reply?

"Cry"

May God help him tomorrow for the scheduled downtime... ;)

Overheard a phone call between the Senior Network Engineer and a contracted Printer-company at 9am this morning. Photocopier was giving a 'functional error' message on-screen and not printing;

N.E:
I logged this call last
Thursday afternoon. Thats 1.5 days of the photocopier not working on our busiest site! Where's the engineer??
.... yes, that's the error message.
Yes, i can log into it, you should have the IP address from the call.
Yes, it's obviously pinging too.
Yes.... we've power-cycled the printer multiple times...
yes, tried that too...
yes, I've unplugged the network cable as well... left it for 15 minutes.
... sorry. What?
What did you say?
Are you f***ing kidding me?
Would you also like me to rub the side of the f***ing machine, and say a prayer while I'm at it??
*takes a deep breath*
Fine, I'll do that but when it doesn't work, i want someone out on the site before lunchtime today!
*slams phone down angrily*

N.E to me as he stomps out of the office;
He wants me to get the user to unplug the network cable and do a power cycle. How the f**k is that going to help? Idiots! Don't know why we have a contract with them, i could do a better job!!!

*comes back into office 5 minutes later*

Me: did it fix it?
NE: yeah. Damn.
*leaves room again to make apologetic phonecall*

The only colleague I'd ever need.

Me. Every morning.

Confession: I am not a dev, I actually work on an IT helpdesk telling people how to turn on their PC's everyday.
It's soul destroying!!

My boyfriend is an Apple dev though, and I only joined DevRant to see if it would help me understand what he talks about 24/7...
I have very basic coding knowledge but still find this all so fascinating!
You guys are so smart, and can literally create anything in the blink of an eye.
Why are you guys generally so very under appreciated??
You also have a fantastic sense of humour! Haven't laughed at so many nerd-jokes in years!

Loving DevRant so far!
Keep up the great work! :)

Photo of the day...

Receives email from warranty guy in work.

Warranty: "Hi, see attached scan in PDF form.
I normally fill the boxes in manually, scan as pdf to myself and then email it on to the higher ups, but they now say they need it in excel form from now on! Can you convert it for me?"

Me: "It looks like your scan's quality isn't good enough for a convert to excel.
Where do you get the original form?
Is it from a website?"

Warranty: "Hang on and ill send you an email with the file and give you a call"

*receives email and a phone call"

Warranty:
"There you go. Theres an excel sheet in that email. what do i do?"

Me: "So.... just so I understand the question... you just fill in this excel sheet, scan as pdf and send it on... but they want it sent as an excel form and not a pdf?"

"Yes."

"So.... Could you not just fill in the excel sheet and email it to them?"

"What do you mean?"

"....fill in the excel sheet as normal, and go to file, share and email... send the original one on."

"And what would that do?"

"...you... you'd be sending the form as an excel sheet, as requested??"

Warranty: *silence for 10 seconds* Oh, i see now. I get you! You're a genius! Well done for figuring it out. Thanks a million!!"

O.O

I'll just leave this here...

I just LOVE posting questions in online forums and getting some amazingly helpful human being answering; "No idea, sorry."

WELL THANK YOU VERY MUCH FOR YOUR AMAZING INPUT!!!

When you see this notif and realise that all the crap you put up with in work has been worth it... 😜

Every IT Helpdesk call summed up in one Star Trek scene:

https://youtube.com/watch/...

First Helpdesk call of the day:

"My PC has been stuck on the same thing for an hour now. Its completely crashed."
"Does pressing ctrl alt delete do anything?"
"Where's that button?"
"Its 3 buttons - ctrl in the bottom left, alt beside the spacebar and delete over near the arrow keys. Press them all at the same time. Does it do anything?"
"No"
"Okay then, you need to manually power off the laptop then."
"How do i do that?"
"Hold down the power button"
"Where's that?"
"....on your laptop?! It's how you turn it on in the mornings?"
*60 seconds go by* "oh i see it. Ok i pressed it! Its Flashing blue now."
"Oh, no, just hold it down until everything goes black."
"The power button?"
"Yes."
"But that would turn off the entire PC?"
"Yes."
"Why do i have to do that?"

God help me if this is how my day is going to be 😢

A trusted-partner of my company obviously opened a dodgy email, as some of my co-workers got emails with a dodgy link from them....

So our Network Admin sent an email to the entire company with a screenshot of the email and a message along the lines of "DO NOT CLICK THE LINK IF YOU'VE RECEIVED THE ORIGINAL EMAIL!"

Company director REPLIES TO ALL and says 'i cant click the link that you sent to us'.
N.A replies directly to him to say its only a screenshot as it could spread a virus.

Director then informs N.A that that he has found the original mail (hurrah!) but the link downloaded an empty .zip file, so he forwarded the file to another director... who also couldn't open.... so they forwarded it to another person who also couldn't open it..... and they in turn forwarded it etc etc.

Currently have 37 power scans running (out of 250 computers) and trying to figure out how the hell these people manage to dress themselves every morning.

It's hard work... 😇

Working on an IT Helpdesk would be so much easier if it wasn't for all the stupid people who call us!

One of my colleagues tried upgrading his Windows 7 laptop to Windows 10... he had multiple issues getting the installer to run but got past it after a couple of hours troubleshooting.

He left for lunch when it got to 81% installed, and got back an hour later to find "Something Happened" proudly displaying on-screen.

He clicked 'okay' and it just started rolling back to Windows 7 with no explanation as to what happened, or even any error codes!

Thanks Windows!
As helpful as always!

Sent an email out in work informing everyone that we had pushed updates out to all Windows PC's.

Got the following phone call 10 minutes later:

"Hi, I can't log into the banking account app on my iPhone. Did you do something to it with your updates?"

"Nope. They were PC updates."

"Well, I'm sorry but you're wrong. It must be you! It was working yesterday."

"Again, it's not us. What's the error message you're getting on your app?"

"Invalid password"

".....then could it just be that you're entering an invalid password?"

"No, I know the password. I only changed it yesterday!"

"So it was working before you changed the password?"

"That's what i said!
I'm telling you, it's your updates."

"Okay but before we go 'troubleshoot' it, how about ringing your bank firs-"

"Oh look, it doesn't matter if you don't want to help, I don't have time for this!
I'll ring your boss and he'll uninstall the updates for me and fix the app." *hangs up*