A user calls me an hour after I'm supposed to have logged off.
"Hey, ahh, like, something is not good with, like, some thing"
Oh, snap! What happened?
"There is, like, this report, and it's, like, not right?"
Oh, the report is showing wrong data? Let me try to get a fresh version and...
"No, like,the data is right, but, like, there is many reports and , like, should be only one?"
Oh, you mean the report consolidation feature? It should only happen if the reports are fully compatible, and since it's automatic if the reports are not already grouped it means that they cannot be grouped. Probably due to this shopping season, we've seen a high uptick in demand.
"But, like, it should be, like, one! If not I will have to type in each report, like, by hand! I usually talk to this guy XYZ and he, like, does something that I, like, have no idea what it is. Can you call him up?"
(The dude the user mentioned logged off hours ago, and is in a different timezone. It's now about 11PM for him.)
It might not be possible. The system should add observations to each report it cannot consolidate. What do those say?
(the user takes two seconds to respond. I don't think they checked anything)
"It doesn't say anything. Can you cal XYZ, please?"
...

Shit, why do people wait until the last few hours of the last day of the month to do something that should have been done days ago and then demand that everybody everywhere just adjust to their late-ass schedule?
And then to demand I wake up a hardworking dev because someone is to lazy to use the system as it was custom designed for them? Because it had no problems but just wasn't making all things easy?

That's why users have to pay - they don't pay us to code, they pay us to put up with their bullshit.