(On the phone)
Internet Provider Support: "Hello, how can I help you?"
Me: "Hi, I've been unable to connect to internet for the past few hours and-
IPS: "Haven't you heard the pre-recorded message?!"
Me: "Uh... No? I'm sorry, but no message was played before you answered."
ISP: "Well, internet services are experiencing technical issues in your whole area. We'll contact you soon as it's resolved." *Hangs up*

...The company then proceeded to state that everything was fine, after a few hours. On their website. Without specifying how to manually restore the connection at all, since apparently this was needed.

...Great job?
This looks kinda dumb to me but... Is it just me?