Remote IT work. I had a caller immediately berate and try to insult me because she recognized my very Southern accent wasn't local and I wasn't onsite. They tried to insinuate I wouldn't know what they were talking about with "do you even know what [x] is?" Calmly, I said yes ma'am. This is before she ever got to what her issue was. It was command line things I needed to run to fix it, but she wouldn't stop talking. "Are you even trying to help me or do anything? You must not know what you're doing." I'm a terrible multitasker so I end up sometimes typing what I hear, saying what I read, or zoning out of everything to accomplish a particular thing. So it took me a minute or two longer than normal. But that call wasn't what pissed me off. It was the complete 180 she turned when she emailed in when I resolved the ticket, praising me for how knowledgeable and professional I was, that I almost considered it all a troll.

I don't have very many high emotion stories and neither is this one. I'm pretty laid back, go with it, person.