Me: There is a bug in the most recent "standard global software" release that causes data not to send properly to the device. There are 3 ways to send the same data to the device in the current release but they apparently don't do the same thing like they should. (Sent screenshots of the issue)

Standard Dev Support: "it's not a Bug it's a feature. So the development found out, that there are several problems with sending data to devices using "x" method. So they decided to stop "x" function in the latest release. Use "y" method instead."

Me: "X" and "y" methods are both still there. You didn't remove it in the latest release. So it is a fucking bug moron?!?

Wtf!!!!!