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@mhudson not when the user says "the transaction is not working" and nothing else.
Got a "Very Dissatisfied" rating from a user because apparently his issue took 30 days to resolve when the fix was applied in 30 minutes. I'm sorry. It took you 30 days to respond to my first email, during which I consistently sent follow-ups to you and your manger and I'm the bad guy?
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