partially tech

Is it just me or every single time* I call to some support after first 30 minutes I really want to ask question "can I talk with someone competent?". And no disrespect to these guys, many people call in with simple stuff, but damn, I try to solve stuff on my own and call in only when I need someone who actually can get somewhat technical and have some knowledge about the product/service/smh. Infuriating.

* one hosting provider proven to be exception.