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Sounds like a typical development of a startup company.
You can always raise concerns with management and explain how customer success increases long-term revenues and new prospects in order to bring the focus back on the end user.
As an important side-note, don't forget to increase your own personal revenue as well!
Found this in our codebase, apparently one of my co-workers had written this
You know what fkn sucks? I was so fkn excited to join the company. It was a dream job for me. I loved everything about it. The stack, the concept, the core values, everything.
Fast forward 3 years and I no longer recognize the company I joined. Went from customer first to revenue first. No other vision than increase sales. Heart fkn breaking...
rant
wtf