How unprofessional is it when a professional car tow:er don't understand he needs to put the car in tow mode? (If you look on some tesla review videos, the "Tow mode" button is on the same screen as the neutral button)

https://youtu.be/qoOBWK6TEUc

He said: "Its too much computish, bananas" and had to call the Tesla support line.

LOL like a programmer that don't know any programming language.