So my parents got speakers integrated into their monitor. A few years ago (like 3-4) they made me turn off the sound because it annoyed them since all they did were playing some shitty flash games and some office work. Now they needed the sound back on and this is how it happened.

1. Confirm they plugged the right cable in. I know them so I knew that could be a problem

2. Made them download Teamviewer because I know they can't even doubleclick without guidance

Now the juicy part was to tell them they need to turn on sound on the monitor. As I was watching via teamviewer I saw them trying to click on the menu items from said monitor. Took me 5 minutes to explain that their mouse can't do shit on that because they need to navigate with the buttons underneath the monitor.

Turned out they couldnt get things right and I had no idea what they were seeing because they explanations went like "All I can see is Main Menu and Exit." - "Is that really all dad?" "Yes thats all. Main Menu, Brightness and Exit" turnes out the middle part is interchangable like "Brightness, Saturation, etc..."

After 2 hours I gave up and told them to pick up my speakers tomorrow