We use a third party paid company to produce a service and give ongoing support for it, which all our revenue streams depend upon. They are shit and their service is shit. Here's how my conversation about testing went today.

Me: 'hey X wrote an integration test project for the service. It shows the service is broken 50% of the time. We should give their team access to it and have them run it as part of CI'

Colleague: 'They are too shit to setup CI'

PM: 'we are stuck with them so there is no point. It is what it is'

Boss: just ignores me. Not even a reply.

Some days later

Head of QA: 'Hey Dev and QA are broken'

Me: 'because their service is broken. I made so and so suggestion before but it was rejected. We will just have to accept Dev and QA are broken 50% of the time'

Head of QA: 'no we cant'

Me: 'ok so we should setup the tests to run by giving them access'

Head of QA: 'No we shouldn't. The tests can only be used by us and if they break it tells us so we can act on it, or choose not to'

Me: 'We would not want to act immediately on all our revenue streams breaking? Yes we can reverse engineer their client and fix errors as they occur, or we could just have them run the tests and a team our company pays for can stop adding breaking changes to their own API every other day. Right now it has been broken for 2 weeks.'

Head of QA: 'in an ideal world we would have an internal team so you're wrong'

Me: :)

I really don't understand how they can come to such a conclusion. Am I missing something or am I surrounded by total fucking idiots?