!long rant
Trying to work from home is always a pain, since we need to use company laptops (no ifs, ands or buts about it).
Yesterday I took the laptop in to check for updates that just wouldn't run while at home (my first mistake), and I couldn't get past the "Press Ctrl+Alt+Delete to login" screen, laptop keyboard didn't seem to be registering clicks, and an external keyboard wasn't either (and I forgot about the on-screen keyboard). A couple of restarts later with no further changes to the situation, the laptop then didn't get past the BIOS screen.
So I called support (my second mistake) and logged an incident.
Couple of hours later someone comes to my desk and asks about the issue, so I describe it, show them (by now the laptop was once again getting past BIOS screen), and leave them to it. Since these laptops are just used as preconfigured VPN and RDP gateways, I said it would be okay if he just wanted to reinstall the OS (my third mistake).
Several hours later, after staying late last night waiting for it to finish, I loaded my profile, installed updates, shut down, grabbed my stuff and left, without checking VPN or RDP over WiFi (my fourth mistake).
Turns out that some of the buttons on the keyboard just no longer work, but now USB keyboards do work, and I can just use OSK to login while out. I figured this would be my only issue with things, and that it was acceptable.
This morning I attempt to use the laptop, and forgot about OSK and the faulty delete button, so spent a few minutes on that. Try to connect to WiFi and find it can't connect, because of course, it doesn't remember the WiFi password, so I root around for the code in some drawer, enter it, and it works. VPN tries to connect and... get told to insert my smart card, which is already inserted, because the driver is wrong!
So I'm sitting here writing a post, not quite believing that I'm considering cancelling my plans for the day to go into the office because of a bloody driver issue now...