ranto1

5y

Dear client,

Every email you send me slows me down.

So that piece of work you keep bugging me about that you want done sooner and then adding other problems on top and then asking about it everyday even though we have already discussed this, it's going to be delayed,... due to your incessant emailing!

And just because you have been busy all year and finally slowing down doesn't mean I'm slowing down!

Come on holidays to no reception or internet service!

rant

client rant

Ranter

Comments

3

netikras

35161

5y

If you would proactively send them an email when you need smth, when your estimates change, when you're hit by a bus and lying nearly dead in the ER, so that they could adjust their timelines and resources accordingly, they would not need to be pinging you. Now since it's their money they are investing and risking and you cannot guarantee you will proactively reach out to them in all the cases I've mentioned, you are constantly pinged :)
3

Mooie

25

5y

Eh. E-mail isn't instant messaging. Easy to ignore for a number of hours. But then, I tend to ignore "instant" messages too, for a few hours.
0

ranto1

30

5y

@netikras they send these emails even after the status updates.
1

bahua

12905

5y

It's a good idea to build status update calls into the timeline, and if the customer doesn't want them, make it clear that the timeline is extended every single time an unplanned bit of contact takes place.

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