"I got an issue on my pc, can you have a look?"

Sure, I'm afraid I don't know the solution to that, just google xxx and I'm sure there'll be something to fix it

"I don't know how to do that, that's way too complicated. Nevermind I'll take my old pc"

y tho...

If you've never searched for a problem, then doing so for the first time can be very intimidating, especially when it's regarded by so many as easy. It's embarrassing. Getting over that hump though is extremely liberating and empowering. I recommend walking the person through the process. Phrase your assistance as, "teaching."