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We have a jira service desk that accepts emails as tickets. All emails, no matter what, are medium priority. It really fucks with our SLAs if they aren't manually changed.
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@AlmondSauce everything is high priority, just some are higher priority than others.
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W77ng235yOurs typically come in as critical or blocker...and they barely qualify as major. It's like email sent as high importance, but there is no real meaning.
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A long time ago i remember building a separate policy to propose, vote on, and then escalate priority, and implementing that through the JIRA api...
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@karma to be fair, it did increase our productivity, but you should've seen the argument over what kind of voting system to use. People wanted blood lmao
Related Rants
what's the point of having Jira task priorities if all the tasks are assigned to major priority? >:(
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