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In the US, it's just as bad. Comcast outsources to India for a lot of their calls and have serious infrastructure issues. One minute I'll get 0.04mbps, the next 30, 230, there's no consistency at all. Plus MASSIVE price gouging. They have the regulatory commissions for telecom in their pockets and get away with just about anything. Head of the FCC is a Verizon lawyer. Verizon is just as bad as Comcast when it comes to customer service, but have a newer infrastructure and price gouge even more because of it. It's hell.
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I was with BT for ages paying for their 70Mbps bundle only for them to then inform me literal years after I started complaining that the “infrastructure” wasn’t there for my house to get those speeds but they could drop me down to the 50Mbps bundle and refund a couple of months of the difference to my bills. Mind this was after I was threatened with several massive bills for potential issues “on my property”, I rang them month after month and was told they were working on it, I was actively told they had detected an issue on their network and would resolve it, and I threatened them with EU net neutrality laws because they said if I was paying for 70Mbps and was getting say 30, then when changing to paying for 50Mbps I would then be left with 20Mbps despite it being capable of more 😑 Still with them mind since they own all the infrastructure in the U.K. and have the nearly the highest speeds as a result
I’ve had enough of shitty ISPs. Time to shame them 😈
Here in the UK, we have a company called TalkTalk who treat their customers as whores by not giving a shit and taking all their money.
I have had an ongoing issue for about 9 months now where our internet is more unstable, but also slower. We pay for 72Mbps at which we used to get, but now our internet tops out at 30Mbps if we are lucky. It can be 20Mbps one minute and 7Mbps the next, and I’ve had it drop below 1Mbps for no goddam reason.
I’ve spoken (well, argued) argued to their so called customer service department over phone and live chat explaining the situation and all they’ve done is said “restart your router”, or “we’ll send out a new router, it’s probably a WiFi issue”, or some bullshit like “I’ve ‘changed’ something on my end”. On one conversation with a so called technician, I had to explain how networking actually worded, and and even called a 7Mbps acceptable when we were paying for 10x that!!!!!
The thing that makes it worse is they actually have systems that detect any issues with customers internet lines, but they only alert the customer to the issue through an online portal, telling the customer to call up and get it dealt with rather than passing the info to a tech department and having issues fixed without the customer knowing unless it’s absolutely necessary.
So 9 months in and I still have a fluctuating, unstable internet connection which is slow and overpriced with no tunnel in sight. GIVE ME BACK MY GODDAMN MONEY YOU FUCKING THIEVING BASTARDS.
rant
talk talk
fucking internet
shitty isps