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Vuetiful
6y

I swear, if I ever were to develop a support ticket system, I'd require credit card credentials for P1 tickets - "for covering potential costs to get the developer to the computer at this point in time". Let's see how many of your fucking tickets are Business critical after all!

rant

if its critical the cost does not matter

right?
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  • 0
    6y
    Microsoft already have that.
  • 0
    6y
    This would be fantastic!
  • 4
    6y
    Maybe set up a "deposit" system. Pay a dollar to open a ticket, and if the ticket is worthwhile it gets worked, and the deposit is refunded. Otherwise, the ticket gets closed immediately and the deposit is lost.
  • 0
    6y
    At the university I worked at we had student assistents to help with low level tickets. Didn't work so well bc if they didn't feel like doing anything they just assigned everything to us 😒
  • 0
    4y
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