So I work for a VPN company as the Info Sec manager long story short I'm not usually the pleb who does customer support.

But today I ended up having to do this. I spent over 1 hour helping a client that a support agent escalated the request for to me. So I figure out that his network adapters are sharing incorrectly.
I fix problem.
He tries to connect.
Denied access so I check our servers for the request and he's blocked.
I think that's odd.....

I check active subscription and this person ISNT A CLIENT THATS ACTIVE....

WHY IS SUPPORT SO IGNORANT.
UGH.