Customer: I have a problem with the new BI program.
Me: ok, show me what's wrong.
Customer: when I double-click the icon the program start but does not do anything else...
Me: because you didn't ask anything to the program, you have to launch the utilities by clicking menus like, for example, to make a New report or to Open another report pre-saved.. the program doesn't know what you think.
Customer: ah.......ok, maybe It's time for me to put a paper bag (like for bread) on my head and do 5 minutes of embarassment lonely