32
donuts
6y

Live chat with Verizon support online

Wait in line for 30mins finally get an agent

But then she doesn't respond

I take a angry screen shot of the chat and send it to Verizon's Twitter

Get a quick response and the agent replies.

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Then...

Me: I want renew/upgrade my services at the discount price
Agent: not possible. Contact regular support number to discuss

Me: what if I cancel and sign up again

Her: OK here's the direct number to our retention hotline

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