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How not to give support..

Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*

Euhm.. excuse me?

Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*

I ain't playing these games..

Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
Support: ..

2 days later

Me: Sends *friendly* reminder.
Support: ..

6 days later

Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*

10 minutes later.

Technical Support: "Here's the manual for our integration .pdf."

Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..

Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."

1 day later.

Support: "We had some issues this and that, wasn't publically availble, works now, .."

What a nice way to waste your time..

Comments
  • 27
    I fucking hate that

    Vultr is like that too
  • 11
    I can kinda relate to those supporter tbh, most of the times our tickets are literally spammed with some people don't getting their scripts working, and blaming us for being a bad host, although we tell them it's THEIR fault and we will not maintain THEIR scripts!

    But you still never shut the ticket just like that, it's rude and unhelpful and quite the opposite of what the users expect from a fucking supporter!!
  • 3
    U should better change ur service provider!
  • 3
    Always... The only way I usually get what I need is to bring in the big bosses to set their ass on fire.

    Guess that's part of their job description: set people's asses on fire every day.
  • 0
    @Linux what would you recommend instead of vultr? 🤔
  • 0
    A man needs a name
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