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I'm Programmer/Analyst in one of the hgh ranking BPO company here at Philippines.
I'm currently on a project, I'm on a team who's managing machines parts. The project is CATERPILLAR.
The biggest challenge here is if there is a outage on the system, the number of Severity 1 issues keeps coming like there's no tomorrow. And there's only 5 of us on Tier 2 which is managing this abends, errors, bugs in the system.
Is there a way on preventing this outage/connection error. Like HELLO IT IS A BIG COMPANY !!! HOW THE HELL THEY CAN'T EVEN MANAGE THEIR CONNECTION!!!!
rant
as400
cobol