I bought the new dell xps15 57 days ago and now it’s ducked (pun intended).

Last week the screen stopped working. I powered off and back on. Then I get a cpu failure light sequence.

I call dell. To my surprise they have given me next day support for free. The guy comes the next day.

He says he will come between 4-6pm. at 615pm he phones me and says he will be late. I hang out at work to wait for him.

Finally at 730pm he comes and doesn’t have a screwdriver for the laptop. So he leaves to go buy one. 8pm he comes back. It takes him an hour to replace the motherboard by which time I just want to check it works and then go home. It seems good and we both leave the dark office at 930pm.

The next day I notice the sound isn’t working. He also hasn’t closed the laptop properly and there is a dent on the right hand side.

Despite dell giving me next day support it takes a week for them to come back with a solution.

I now have to send it off to them and I’ll be a week without the laptop...

It was incredible when it was working. But laptops aren’t great when they don’t work!

Perhaps I should have got a Mac...