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Me: *opens existing shared telegram channel*

Me: Hello developers of SDK xxx, we have another issue. We've gotten 2 reports from users of problem X occurring while using the SDK to contact your servers. It happens here, then this happens, using version Y. Code is the same open source app + library as before if you need to check it, same 2 files as before. Here are some screen shots of the error in the app too, just in case

*3 days later*

Dev: yes this does indeed seem to be a problem. Can you provide us more info to debug this effectively?

Me: ..... I sure can ..... if you let me know what it is you need ..... because you currently have access to absolutely everything already .... and i've been waiting 3 days, some specifics of what you need would be great!!!

Comments
  • 6
    They need to know in which file and line number the bug is
  • 0
    @cafecortado

    A) Thats what i'm asking them to figure out. The same callback is being triggered multiple times. I've no idea from where because their code is a hot mess. I also can't reproduce the issue either

    B) Got another response and thats not what they wanted. Despite the chat being in a long-running open telegram group between both companies, they are again asking for details on what email address we login in with to their dashboard so they can check logs for network issues tided to that accounts users
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